I called for a radio tuk tuk at 9:00 am today 26/Apr 2011 for a pick up at 11:15am from Suncity to Gurgaon HUDA Metro Station. The booking was confirmed and I was told I would receive a SMS or call confirming the same. Did not receive anything, so called them at 10:45 am to check on it. I was assured that the tuk tuk will be at the address at the designated time. Fine, waited till 11:20 am, no message, no call. So I called them back and the phones kept hunting for a line. Tried several times and then the phone was answered. I was told that the tuk tuk would be there in 5 minutes. Waiting waiting...still no show. Now it is 11:40 am, I called again only to be told that I had cancelled the booking !I was left with no choice but the make my own arrangements. Just as I was on my way I get a call from the tuk tuk driver, saying he is at my address. Well, I thought I cancelled the booking! I am extremely disappointed by the customer service. If you cannot deliver then say so, don't give us false assurances. I think I am better off with the radio cabs. I know one thing for sure they will turn up at least 10-15 minutes before the booking time.